Empirix hammer call master tool

As requirements change or new features are added, Empirix Hammer CallMaster ensures that regression test scripts can be rebuilt in minutes, guaranteeing that new application elements will not conflict with existing features. Any of the scripts developed for feature testing can be used directly for load testing or ongoing management. Alternatively, users can specify specific paths in the call flow diagram that represent the high volume paths through the application under test and generate a suite of load test scripts for these designated paths.

Users can then define the relative mix of call volume that the Empirix Hammer Test Solution will generate for each path. Once the mix is set, users can then easily specify the load ramp profile.

While the test runs, data is automatically collected for easy recall and available in a variety of different reports. The same scripts developed for testing can also be used for management. Users can also specify specific paths for scripts in the call flow diagram and then generate a specific suite of ongoing management scripts.

Having a single call flow diagram for generating feature, regression, load, and management test suites greatly simplifies the maintenance of scripts. If any application changes, users simply edit the call flow diagram once and then automatically re-generate all the test suites. These scripts automatically format and store the resulting test data so that it can be displayed in real-time with the available Web interface included as part of Empirix OneSight for Contact Centers.

Empirix Hammer CallMaster has a broad range of built-in reports for both testing and management. These include failure summaries, failure type distributions, trending charts of key performance parameters over time, graphical correlation that show both failure rate and response time for any step in a call flow as function of call volume, and many more. This approach enables broad access to the Empirix Hammer Test Solution without needing to sit physically at the machine.

Leading financial services organisation relies on Empirix hosted service to ensure two million credit card holders are handled through its multi-site, high-volume virtual contact center. In return, more errors can be found and can also lead to system failure. One thing to counter this is what we have mentioned in the article above. But, we still need more help. Yes, you need assistance in decision-making and WalkMe can provide that.

WalkMe is an automation company capable of helping you and your business grow. Close Menu Home. RPA Companies. Kryon Systems. RPA Influencers. For Contact Centers. Automation and service assurance solutions for your contact center and enterprise. Success Stories Charter Communications improves QoE Charter Communications, a popular North American telecommunications company, chose Empirix when seeking a way to reduce operating expenditures through improved workflows and staff efficiencies.

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