Customer tracking programs

HubSpot Service Hub is a customer service software with an advanced ticket management system. This means that you can align your customer support tasks with sales and marketing projects. LiveAgent is a multi-channel customer support solution aiming to help businesses reduce response time and optimize ticket tracking. Established in , the tool is one of the best-rated live chat widgets with automatic chat routing and a built-in CRM. Slack is a communication tool that helps your service team resolve support tickets quickly and efficiently.

Despite being a communication platform, it can act as a customer support software by helping your service team communicate effectively around the clock. Get to know more about Slack. It helps agents in startups and enterprises with omnichannel ticket resolution.

This CRM system lets support agents automate service processes, streamline workflows, and find answers quickly. Salesforce Service Cloud aims to build customer relationships and improve customer satisfaction by empowering agents with the right customer service tools.

Learn more about Salesforce Time Tracking. Help Scout is a US-based help desk software founded in The organization is completely remote and offers premium customer service through its help desk software.

TeamSupport is a B2B customer support software that helps businesses provide great customer service by enhancing support team collaboration. Live chat software helps businesses engage with customers in real time via messaging.

Using this software, customers can get in touch with you easily from your website or mobile app. Additionally, you can use advanced technology like AI Artificial Intelligence powered chatbots to handle customer requests and chat with customers around the clock. With phone support software, you can quickly resolve issues that customers report via phone calls.

Other features found in phone support software are IVR Interactive Voice Response , the ability to set business hours, call recording, smart internal routing, and call queuing.

It allows you to report issues by creating and submitting them on the software or importing it from various sources such as CSV, Excel, or other issue tracking tools like Redmine or Bugzilla.

It also provides boards with which you can create plan sprints, stories, issues, and assign tasks. Jira allows you to screenshot identified software bugs or defects. Backlog is an all-in-one online project management software that comes with bug and issue tracking solutions. It allows you to capture and track bugs and visually manage the development of your product from start to finish.

Backlog follows a four-step process for resolving any software issues. In the capturing process, it allows you to document when and where the issue occurred; in the prioritizing process, it categorizes issues based on urgency and is assigned to the team; in the tracking phase, it allows you to comment on the tasks about updates; and in the release phase, it allows you to share the resolutions within the tool.

Some other features of Backlog include task management, version control, Kanban-style boards, Gantt charts, burndown charts, file-sharing, custom statuses, and more. It comes with built-in Git and SVN repositories. Furthermore, it is available for both iOS and Android devices.

Next, we have LiveAgent, a feature-rich help desk and ticketing software that analyzes the traffic of new issues and offers high-efficiency level customer support for it. It is perfect for small and medium-sized companies in e-commerce, Saas, Insurance, Startups, and more.

LiveAgent has an excellent issue tracking solution that allows you to track issues from the time is it reported till resolutions are delivered. It gives you a central platform for viewing all your incoming tickets and messages. It also creates reports and allows you to review the progress on issues anytime from anywhere. Additional features of LiveAgent include live chat, phone support, API, support portal, billing management systems, and social media integrations.

Zoho Bug Tracker is an excellent bug and issue tracking software with comprehensive help desk solutions. It allows you to log and track issues and also notifies you each time issues are submitted and updates are made. Zoho Bug Tracker allows you to seamlessly communicate through a unified platform where you can manage all your customer support requests from email, chat, social media, phone, and other web forms. Furthermore, this software also lets you automate workflows, create assignment rules, set different SLAs, provide detailed analytics and reporting, and more.

HappyFox is a customer issue tracking software that helps organize customer tickets based on category, urgency, and progress. HappyFox also has a knowledge base and self-service portal that allows you to look for specific issues and detailed articles to get a deeper understanding of the issues for its resolution. Furthermore, it has a community forum feature that lets you collaborate with external parties to fix the bug quicker.

Up next, we have Freshdesk, a powerful and versatile issue tracking software with cutting-edge technology and excellent AI capabilities designed to track all customer complaints and tickets. It is suitable for businesses of all sizes. Indonesia Bahasa Indonesia. Malaysia Bahasa Melayu. Free customer tracking software 1 Free Customer Tracker.

Register free. Use Cases. What does customer tracker do? Customer database Clearly, a customer tracking system should answer one major question — how many customers do I have?

The ideal customer tracking system tracks every single person who has made a purchase from you. Sales tracking Sales tracking is different than customer tracking, but Bitrix24 and other CRM solutions track both. This is important, because in many instances a single customer makes multiple purchases. If you want to calculate customer LTV life time value , you need to have an accurate record of all purchases made by every single client, especially if you run a subscription-based business.

This feature is called order tracking in some solutions. Customer segmentation A HUGE but underestimated benefit of customer tracking software is ability to create customer segments. Segments can be static or dynamic. Here are some customer segment examples: all customers who bought product A, all customers from California, all customers who made a purchase in last 90 days, all customers in California who bought product A within the last 90 days.

Customer reactivation and marketing campaigns Customer tracking system makes it easy to identify customers who stopped buying from you.

Once you identify inactive customers, you can contact them or launch automated reactivation campaigns.